Ciena Healthcare operates and manages skilled nursing facilities, assisted living facilities, and provides rehabilitation services that require 24/7 356-day support. The IT Support Specialist role is to ensure proper computer and information systems operation so that end users can accomplish business tasks. This includes actively resolving end-user help requests as well as assisting with the deployment of IT resources. 

Join us with an attractive benefits offering:

• Competitive pay
• Medical, dental, and vision insurance
• 401K with matching funds
• Life Insurance
• Employee discounts
• Tuition Reimbursement
• Student Loan Reimbursement

Responsibilities:

• Provide software and hardware support to system users. Answer questions about, and provide instruction on, the operation of computer applications and equipment.
• Provide support over the telephone, in-person, via email or using remote management tools:
• Record, track, and document the service desk request problem-solving process, including successful and unsuccessful decisions, and actions taken, through to final resolution
• Install, configure, and manage desktop computers running Windows, Android (Google), and iOS operations systems and common office productivity applications
• Install, configure, manage, maintain, and troubleshoot printers
• Support common desktop software applications, browsers, and security software
• Develop and maintain documentation for common support tasks
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Perform onsite and remote analysis, diagnosis, and resolution of all information problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed

Requirements:

• High school diploma or beyond
• A+, Network+, Security+, MCP, MCSA, or similar certification desired but not required
• 2-3+ years of related experience supporting help desk operations and client systems
• Strong working knowledge of modern PC technology components and their relationships, including software, hardware, networking, applications, and peripherals
• Microsoft Windows Professional 10 & 11
• Experience with supporting hardware for desktops such as printers, multifunction devices, scanners and monitors

Ciena Healthcare

We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana.
We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. Join us, if you have a passion for improving the lives of those around you and working with others who feel the same way.