The IT Help Desk Specialist (contract) provides first-level technology support to internal employees. The Help Desk Specialist assists end users with various technology-related concerns to ensure successful business operations and that employees can accomplish tasks. This role is expected to use problem-solving skills to resolve end-user help requests, as well as assisting with the deployment of IT resources.
This role is a six-month contract opportunity.

Duties and Responsibilities

User Support

• Provide frontline support with technology issues related to computers, networking, software,
• and telecommunications
• Provide support over the telephone, in-person, via email or using remote management tools
• Record, track, and document the service desk request problem-solving process
• Install, configure, and manage desktop computers running Windows operations systems
• Support common desktop software applications, browsers, and security software
• Perform on-site and remote analysis, diagnosis, and resolution of technology problems,
• recommending or implementing corrective solutions when applicable
• Troubleshoot basic networking or server-related issues and escalate to System or Endpoint
• Administrators where necessary
• Fulfill user access requests for new and existing employees using Active Directory, Microsoft
• Exchange, and third-party provisioning tools
• Install, configure, manage, maintain, and troubleshoot printers
• Work with outside vendors for support as necessary
• Collaborate with team members to ensure efficient operation of the company’s end-user
• computing environment

Position Requirements

• High school diploma or equivalent
• 1-3 years of experience supporting help desk operations or equivalent certifications
• Strong working knowledge of modern PC technology components and their relationships, including software, hardware, basic networking, applications, and peripherals
• Excellent written and verbal communication skills
• Strong multi-tasking, organizational, and documentation skills
• Maintains a positive and respectful attitude
• Ability to think critically and logically and exercise proper judgment

Technical Requirements

• Microsoft Windows 7, 8.1, and 10
• Basic Active Directory administration
• Microsoft Office and Open Office applications
• Basic understanding of networking services and protocols
• Experience with supporting hardware for desktops such as printers, multifunction devices, scanners, VoIP phones, and monitors

Desirable Skills & Exposure

• Windows Server OS experience
• Active Directory user administration
• Group Policy administration
• LAN/WAN/Wi-Fi administration
• Microsoft 365 products and services

Work Conditions

• Laurel Health Care Company is a 24/7 enterprise
• Hybrid work schedule after initial training period
• Participate in on-call rotation
• Occasional travel to off-site location to accommodate business needs
• Lifting and transporting of up to 50 lbs.
• Occasional handling and inspection of components, connections and cables in floors, ceilings and other restrictive areas