The IT Support Specialist (contract) role is to ensure proper computer and information systems operation so that end users can accomplish business tasks. This includes actively resolving end-user help requests as well as assisting with the deployment of IT resources.
This role is a six-month contract position.

Responsibilities 

User Support: Provide software and hardware support to system users. Answer questions about, and provide instruction on, the operation of computer applications and equipment. Provide support over the telephone, in-person, via email or using remote management tools: 

• Record, track, and document the service desk request problem-solving process, including successful and unsuccessful decisions, and actions taken, through to final resolution
• Fulfill requests for user adds, moves, changes, and disabling access
• Install, configure, and manage desktop computers running Windows and Apple iOS operations systems and common office productivity applications
• Install, configure, manage, maintain, and troubleshoot printers
• Support common desktop software applications, browsers, and security software
• Develop and maintain documentation for common support tasks
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Perform onsite and remote analysis, diagnosis, and resolution of all information problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed

Requirements 

• High school diploma or beyond
• A+, Network+, Security+, MCP, MCSA, or similar certification desired but not required
• 1 or more years of related experience supporting help desk operations and client systems or a demonstrated understanding of systems support
• Working knowledge of modern PC technology components and their relationships, including software, hardware, networking, applications, and peripherals

Technical Requirements 

• Microsoft Windows Professional 10 & 11
• Microsoft Office applications and tools
• Experience with supporting hardware for desktops such as printers, multifunction devices, scanners and monitors

Work Conditions

• Occasional evening and weekend on call rotation
• Occasional evening and weekend work to accommodate business units’ needs
• Lifting and transporting moderately heavy objects, such as computers and peripherals